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Returns of Damaged Merchandise All claims for shipping damages must be made with the carrier within 3 days of receipt. Damaged merchandise includes items that have been damaged in shipping. Please refuse shipment of any merchandise that arrives at your door with apparent damage. If you uncover shipping damage after receiving the shipment, please contact us immediately for assistance. Our service representative will guide you through the claim process for a full recovery Returns of Defective Merchandise A defective item is defined as a newly received item that is inoperable, but has no apparent damage. Procedures for handling this type of return will vary as some manufacturers require direct return to factory. Defective merchandise may be returned as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer's warranty and manufacturer will handle any problems for you directly. Privacy Notice Paragon RC customers to supply various personal data when placing an order, such as name, address and E-mail address. We use this data only for the purpose of filling an order. We treat this customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law. We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services Conditions of Use We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by manufacturer. We also cannot be held directly responsible for quality issues of equipment, change in product appearances or spares provide by the manufacturers which are listed on our web page. Users of purchased items must read the enclosed manual and follow the manufacturer's safety instructions. Models should be operated under the local government's permission and limitations. Users must always bear in mind that a remote-control model is NOT a toy and must be operated with extreme care under absolute controllable circumstances. Warning!
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